Susy Fossati

Have you ever arrived at a networking reception feeling polished and prepared, only to find yourself holding a drink in one hand, a small plate in the other, full sized cutlery balanced on top, while trying to shake hands, introduce yourself, and remember someone's name? If so, you're in very good company. Standing receptions have become one of the most common formats for professional networking events. Whether hosted by banks, law firms, accounting firms, or industry associations, they are...

This summer issue of the Avignon Etiquette newsletter is a celebration of meaningful connection and the enduring value of modern manners. Discover how simple backyard gatherings can become memorable occasions through thoughtful hospitality, explore practical ways to help children build confidence and social skills before returning to school, and meet two exciting new corporate offerings designed to elevate executive presence and client experience in the age of AI. Woven throughout is a...

Last night, after a long day, and a high-energy event, I climbed into an Uber expecting (…and hoping for) a quiet ride home. Forty minutes later, I knew more about Tim Hortons than I ever thought possible and had been reminded of one of the most important lessons in etiquette. My driver began sharing stories about his work, his family, and his experiences. As the ride continued, I found myself genuinely interested in what he had to say. I asked questions, listened carefully (and genuinely...